PRIVACY

At D12 Performance, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, become a member or participate in our training programmes.

We process personal data in accordance with the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018 and other applicable data protection legislation.

1. Who We Are

D12 Performance is a fitness and training facility based in Dublin 12, Ireland, offering small-group personal training, Pilates, fitness challenges and membership programmes.

For the purposes of data protection legislation, the organisation responsible for your personal information is:

Business name: D12 Performance Gym Limited, trading as D12 Performance
Address: Unit 5, Long Mile Road, Dublin 12, D12 XT65. Ireland.
Email: d12performance@gmail.com
Website: www.d12performance.ie

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Personal details: Your name, email address, phone number, date of birth and contact details.

  • Membership information: Your membership type, bookings, attendance records and payment history.

  • Health and fitness information: Relevant medical conditions, injuries, fitness goals, exercise experience and other information you choose to share to help us deliver appropriate training.

  • Payment information: Transaction records and billing details. Payments may be processed securely by third-party payment providers.

  • Website information: IP address, browser type, device information, website usage and cookie preferences.

  • Communications: Messages, enquiries, feedback and other correspondence you send to us.

  • Photographs and videos: Images or recordings taken during classes, events or training sessions, where applicable.

We only collect information that is relevant and necessary for the purposes outlined in this policy.

3. How We Use Your Information

We use your personal information to:

  • Manage memberships, bookings and training programmes.

  • Provide personalised coaching and fitness support.

  • Communicate important information about your membership, sessions or bookings.

  • Process payments and maintain financial records.

  • Respond to enquiries and customer service requests.

  • Monitor attendance and training progress.

  • Maintain a safe training environment.

  • Improve our services and website experience.

  • Send marketing communications where permitted by law.

  • Meet our legal and regulatory obligations.

We do not sell your personal information to third parties.

4. Our Legal Basis for Processing Your Information

Under GDPR, we must have a valid legal basis for processing your personal data.

Depending on the circumstances, we rely on:

  • Contractual necessity: To provide memberships, bookings and services you have requested.

  • Legal obligations: To comply with applicable tax, accounting and other legal requirements.

  • Legitimate interests: To manage and improve our business, maintain security and respond to enquiries, provided these interests do not override your rights.

  • Consent: Where required, including certain marketing activities, optional photographs and videos, and non-essential website cookies.

Where we collect health information, we also require a separate lawful condition under Article 9 GDPR. Where appropriate, this may be your explicit consent.

You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

5. Health and Fitness Information

Your health, wellbeing and safety are important to us.

To provide suitable training, we may ask you to share information about injuries, medical conditions, physical limitations or other relevant health considerations.

This information is treated as sensitive personal data and is subject to additional protections.

Access is restricted to authorised personnel who require the information to support your training or safety.

We will only collect and process health information where we have an appropriate legal basis and additional condition under GDPR.

Where we rely on explicit consent, you can withdraw that consent at any time. However, this may affect our ability to provide certain training services safely.

6. Marketing Communications

From time to time, we may contact you about:

  • Membership offers and promotions.

  • New classes and training programmes.

  • Fitness challenges and events.

  • Gym news and community updates.

We will only send electronic direct marketing where we have the necessary consent or another permission under applicable law.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us directly.

We will continue to send essential service communications relating to your membership where necessary.

7. Photography and Video

We may occasionally capture photographs or videos during training sessions, gym events or community activities.

Where required, we will obtain your consent before using identifiable images or videos for marketing purposes, including our website, social media channels and promotional materials.

You may withdraw your consent for future use by contacting us.

We will consider requests to remove previously published content where reasonably possible, although we may not be able to remove material already shared or distributed by third parties.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.

These may include:

  • Essential cookies: Necessary for the website to function correctly.

  • Analytics cookies: Help us understand how visitors interact with our website.

  • Marketing cookies: May be used to measure advertising performance or deliver relevant advertising, where enabled.

We use Squarespace as our website platform, which may process certain technical information when you visit our website.

Non-essential cookies will only be used where you have provided the required consent.

You can manage your cookie preferences through our website's cookie controls, where available, or through your browser settings.

9. Sharing Your Information

We may share personal information with trusted third-party service providers where necessary to operate our business.

These may include:

  • Website hosting and management providers.

  • Membership and class booking platforms.

  • Payment processing providers.

  • Email and communications platforms.

  • IT support and cloud storage providers.

  • Professional advisers or regulatory authorities where legally required.

We require service providers processing personal data on our behalf to apply appropriate data protection and security measures.

We do not share your personal information with third parties for their independent marketing purposes without an appropriate legal basis.

10. International Data Transfers

Some service providers may process personal information outside the European Economic Area (EEA).

Where this occurs, we will ensure that appropriate safeguards are in place, such as an applicable adequacy decision or approved contractual protections, as required by GDPR.

11. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including any applicable legal, accounting or regulatory requirements.

Retention periods depend on the type of information and the reason it is held.

For example:

  • Membership records may be retained for the duration of your membership and an appropriate period afterwards.

  • Financial records are retained in accordance with applicable legal requirements.

  • Health information is reviewed and retained only while necessary for relevant training, safety or legal purposes.

  • Marketing information is retained until you unsubscribe or we no longer have a valid reason to retain it.

Once information is no longer required, it will be securely deleted or anonymised.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure systems, restricted access, password protection and appropriate data handling procedures.

While we take data security seriously, no electronic transmission or storage system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Under GDPR, you have a number of rights relating to your personal information, subject to applicable conditions and exemptions.

These include:

  • Right of access: Request a copy of the personal information we hold about you.

  • Right to rectification: Ask us to correct inaccurate or incomplete information.

  • Right to erasure: Request deletion of your personal information in certain circumstances.

  • Right to restrict processing: Ask us to limit how your information is used.

  • Right to data portability: Request certain information in a structured, commonly used format.

  • Right to object: Object to certain processing activities, including direct marketing.

  • Right to withdraw consent: Withdraw consent where we rely on it to process your information.

  • Rights relating to automated decisions: Where applicable, exercise your rights concerning solely automated decision-making.

To exercise your rights, please contact us using the details provided below.

We will respond in accordance with applicable data protection legislation, normally within one month.

14. Children's Privacy

We recognise the importance of protecting children's personal information.

Where we provide services to individuals under 18, we apply appropriate safeguards and obtain parental or guardian involvement or consent where required by law.

We do not knowingly collect more personal information from children than is necessary to provide our services.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements.

Any updates will be published on this page, together with the revised date.

We encourage you to review this policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

D12 Performance
Unit 5, Long Mile Road,
Dublin 12, D12 XT65. Ireland
Email: d12performance@gmail.com

If you are unhappy with how your personal information has been handled, you also have the right to lodge a complaint with the Irish Data Protection Commission.

Data Protection Commission
Website: www.dataprotection.ie

POLICY