TERMS &

Welcome to D12 Performance. By purchasing a membership, booking a class or using our facilities and services, you agree to the following Terms & Conditions.

1. Memberships & Payments

  • All memberships are subject to the pricing, benefits and conditions outlined at the time of purchase.

  • Monthly memberships renew automatically unless cancelled in accordance with the applicable cancellation policy.

  • Members must provide at least seven days' notice before their next renewal date to cancel a monthly rolling membership.

  • Membership renewal dates cannot be changed unless agreed by D12 Performance.

  • Fixed-term memberships are subject to their agreed commitment period.

  • Membership fees are non-refundable except where required by applicable consumer law.

  • D12 Performance reserves the right to suspend access where membership payments remain outstanding.

2. Membership Freezes & Cancellations

  • Membership freezes are available on eligible monthly rolling memberships only.

  • The minimum membership freeze period is one month.

  • Freezes are not permitted during fixed-term commitments unless otherwise agreed or required by law.

  • Cancellation requests must be submitted directly to D12 Performance.

  • Failure to provide the required cancellation notice may result in the next scheduled membership payment being collected, subject to applicable law.

  • Unused membership sessions and credits do not carry forward into the following month.

3. Class Bookings & Attendance

  • All classes are subject to availability and must be booked in advance.

  • Reformer Pilates bookings must be cancelled or rescheduled at least 20 hours before the scheduled start time to retain the class credit.

  • Late cancellations and missed sessions may result in the loss of the associated class credit.

  • Members are expected to arrive on time and follow the instructions of coaches and instructors.

  • D12 Performance reserves the right to amend class schedules, instructors and availability when reasonably necessary.

4. Health & Safety

Members participate in training activities at their own risk, subject to D12 Performance's legal responsibilities.

Members are responsible for:

  • Informing coaches of any injuries, medical conditions or physical limitations that may affect their ability to exercise safely.

  • Seeking medical advice before participating where appropriate.

  • Following all safety instructions and using equipment correctly.

  • Exercising within their personal abilities and immediately reporting any discomfort, injury or safety concerns.

D12 Performance is not responsible for injuries arising solely from a member's failure to follow reasonable safety instructions or from undisclosed relevant health information, except where liability arises under applicable law.

Nothing in these Terms & Conditions excludes or limits liability for negligence or any other liability that cannot legally be excluded.

5. Member Conduct

D12 Performance is committed to providing a safe, welcoming and respectful environment.

Members must treat staff, coaches and fellow members with respect and use facilities and equipment responsibly.

Abusive, threatening, discriminatory or unsafe behaviour will not be tolerated.

D12 Performance reserves the right to suspend or terminate memberships for serious or repeated breaches of these conditions, subject to applicable law.

6. Personal Belongings

Members are responsible for securing their personal belongings while attending D12 Performance.

D12 Performance is not liable for loss, theft or damage to personal property except where liability arises under applicable law.

7. Referral Promotions

Referral rewards and promotional offers are subject to their advertised eligibility criteria and conditions.

D12 Performance reserves the right to amend or withdraw promotional offers prospectively, without affecting rewards already earned or existing statutory rights.

8. Changes to Services & Terms

D12 Performance reserves the right to make reasonable changes to class schedules, services, membership offerings and these Terms & Conditions.

Members will be informed in advance of material changes affecting their existing agreements where required.

Any changes will be made in accordance with applicable consumer protection legislation.

9. Privacy & Data Protection

D12 Performance collects and processes personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

For further information about how personal information is collected, used and protected, please refer to our Privacy Policy.

10. Governing Law

These Terms & Conditions are governed by the laws of Ireland.

Nothing in these terms affects your statutory rights under Irish or European Union consumer protection legislation.

11. Contact

For questions regarding memberships, payments, cancellations or these Terms & Conditions, please contact D12 Performance through the contact details provided on our website.

CONDITIONS